POLISHED HOSPITALITY
HOW MAY WE HELP YOU?
Luxury hotels are known for their signature hospitality. Trained to observe the tiniest of details, anticipating the next move before you’ve made the first, we thrive on unique challenges requiring innovative solutions in a world where personalization is key.
Developing a service culture will help build a loyal clientele and set you apart from the competition. We can help you elevate your guest experience by providing interactive, virtual training lessons, defining your brand standards, creating service protocols and designing a surprise and delight program tailored to your specific needs. We will not only brainstorm, source and execute exactly what you need, we will also create checklists, protocols, and provide training to ensure your team is set up for ongoing success.
Polished Hospitality is here to transform your service dreams and expectations into a reality.
TRAINING
Custom Training Courses
The Art of Hospitality course, a four-class series, includes an overview of general customer service strategies, tricks and tips to enhance every guest interaction.
From service standards to body language and appropriate verbiage we will provide you with the basic tools required to cultivate a positive service experience. These interactive courses can be tailored to perfectly fit your specific goals and training needs.
STANDARDS
Design your service standards
Brand standards establish the expectations of your company. They provide guidance and structure for your team to be able to execute a consistent level of service for your customers.
Whether you are starting from scratch or adapting current protocols, our team will develop detailed service standards and implement efficient systems designed to increase customer satisfaction, repeat business, and client referrals.
DELIGHT
Surprise and Delight Program
The ability to meet and even exceed standards is just setting the bar for most service-oriented companies. To take things to the next level you need to add the element of surprise and delight.
Our team will create a unique wow protocol and amenity menu for your brand designed to
cultivate relationships and foster genuine connections. We will create simple, efficient surprise
and delight moments to turn
transient customers into loyal clients for life.
ORIENTATION
New-Hire Orientation
Create the best possible first impression for your staff with a thoughtful new-hire orientation. This customized training can include your mission statement, company overview, introduction to brand culture, service standards, and general on-boarding information to ensure each new member to your team is set up for success.
New-hire orientations can be scaled and adapted as appropriate to best fit your business needs.
EVALUATION
Performance Evaluation
Are you looking to elevate your hotel or business from a Four Star to Five Star property? Through our skilled mystery shoppers, we will provide an objective and detailed assessment and actionable insights to enhance your operations and exceed customer expectations.
We will help you be as prepared as possible for when the official ratings inspector visits and ensure you receive the highest marks possible.
LOYALTY
Transform your service experience
Polished Hospitality is your one stop solution for all things service. We will analyze, strategize, and implement creative and efficient systems to maximize the personal connection with a minimum investment of staff time and effort.
We will train and empower you with the necessary tools to provide seamless service in every guest exchange, transforming
your team into your greatest customer loyalty program.